All Systems Operational
Web platform ? Operational
90 days ago
99.83 % uptime
Today
Road features Operational
90 days ago
99.87 % uptime
Today
Events Tracking Operational
90 days ago
99.88 % uptime
Today
Insights Dashboards Operational
90 days ago
99.67 % uptime
Today
ETA Availability Operational
90 days ago
99.88 % uptime
Today
GPS tracking Operational
90 days ago
99.88 % uptime
Today
Notifications Operational
90 days ago
99.88 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Mobile application Operational
90 days ago
99.88 % uptime
Today
Ocean features Operational
90 days ago
99.84 % uptime
Today
Events Tracking Operational
90 days ago
99.73 % uptime
Today
Insights Dashboards Operational
90 days ago
99.67 % uptime
Today
ETA Availability Operational
90 days ago
99.94 % uptime
Today
GPS Tracking Operational
90 days ago
99.94 % uptime
Today
Notifications Operational
90 days ago
99.94 % uptime
Today
Onboarding Automation Center (OAC) Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.86 % uptime
Today
EDI Operational
90 days ago
99.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[MAINTENANCE] Software update Dec 10, 2024 18:00-20:00 CET
We wish to inform you that next Tuesday, between 6pm and 8pm CET, we will release our latest developments and/or fixes.

During the time of the update, you may experience some performance degradation in the platform: we regret any inconvenience caused.

Please note that this update will have no impact on the data collection and process on orders on duty.

If you experience any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com
----
Nous vous informons que Mardi prochain, entre 18h et 20h, nous effectuons une mise en production des derniers développements et/ou correctifs.

Pendant la durée de cette intervention, il est possible que vous constatiez une certaine dégradation des performances de la plateforme. Nous regrettons tout inconvénient causé.

Veuillez noter que cette mise en production n'aura aucun impact sur la récupération des données et le traitement des ordres en cours.

Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com

Posted on Dec 05, 2024 - 09:13 CET
Dear users,
An update of our infrastructure is planned on Saturday, 14th of December from 10:00 to 11:00 (CET).
Below are the expected impacts:
- Web’s platform will be inaccessible for about 10 minutes.
- Flow-in won’t be processed for about 10 minutes. Hence there will be no flow-out during that time.
- Latency on the data availability on the web’s platform.
Our technical team will monitor the activity during the whole maintenance.

Thank you for your understanding.
---
Bonjour,
Une maintenance sur notre base de données est prévue le samedi 14 décembre de 10h à 11h (CET).
Ci-dessous, les impacts attendus sur la plateforme :
- Plateforme web inaccessible pendant environ 10 minutes.
- Flux entrant non traités par nos serveurs API pendant environ 10 minutes. De même, aucun flux sortant durant cette période.
- Latence sur la disponibilité des données sur la plateforme web.
Notre équipe technique surveillera l'activité pendant toute la durée de la maintenance.

Merci de votre compréhension.

Posted on Nov 26, 2024 - 13:05 CET
Past Incidents
Dec 10, 2024

No incidents reported today.

Dec 9, 2024

No incidents reported.

Dec 8, 2024
Resolved - Dear users,
The web platform was temporarily inaccessible from 08/12 07:24 pm CET to 08/12 08:05 pm CET due to an issue with a partner application.
Please note that other services were unaffected, and no data was lost during this time.
Thank you for your patience and understanding.

Impact:
- Access to Web Platform
---
Bonjour,
La plateforme web a été temporairement inaccessible de 08/12 19:24 CET à 08/12 20:05 CET en raison d’un problème lié à une application partenaire.
Nous confirmons que les autres services n’ont pas été impactés et qu’aucune donnée n’a été perdue durant cette période.
Merci pour votre patience et votre compréhension.

Impact : Accessibilité à la plateforme web

Dec 8, 07:30 CET
Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
Resolved - Users experienced difficulties accessing the platform's login system. This impacted users' ability to access their accounts.

The outage lasted from 15:45 to 15:55.

The incident affected multiple services including:
Backend and Frontend login systems
API services
Processing delays
EDI-out services

Our technical team investigated and resolved the issue.

Nov 29, 16:00 CET
Resolved - This incident has been resolved.
Nov 29, 15:32 CET
Monitoring - Dear users,
We have identified an issue affecting the automatic event triggers for site arrivals. Our technical team have identified a potential root cause and a solution has been implemented.

We are monitoring the resolution.

Thank you for your understanding and patience.

Nov 29, 12:08 CET
Nov 28, 2024
Completed - The scheduled maintenance has been completed.
Nov 28, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 18:00 CET
Scheduled - Hello,

We are making enhancements to our Parcel infrastructure to better serve you. As part of this update, there will be a scheduled maintenance today at 18:00.

During this time, you may experience temporary difficulties accessing order lists and details for Parcel orders. Please rest assured that no data will be lost during this process.

Thank you.

Nov 28, 14:07 CET
Nov 27, 2024

No incidents reported.

Nov 26, 2024
Completed - The scheduled maintenance has been completed.
Nov 26, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 18:00 CET
Scheduled - We wish to inform you that next Tuesday, between 6pm and 8pm CET, we will release our latest developments and/or fixes.

During the time of the update, you may experience some performance degradation in the platform: we regret any inconvenience caused.

Please note that this update will have no impact on the data collection and process on orders on duty.

If you experience any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com
----
Nous vous informons que Mardi prochain, entre 18h et 20h, nous effectuons une mise en production des derniers développements et/ou correctifs.

Pendant la durée de cette intervention, il est possible que vous constatiez une certaine dégradation des performances de la plateforme. Nous regrettons tout inconvénient causé.

Veuillez noter que cette mise en production n'aura aucun impact sur la récupération des données et le traitement des ordres en cours.

Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com

Nov 21, 09:41 CET