All Systems Operational
Uptime over the past 90 days. View historical uptime.
Web platform ? Operational
90 days ago
99.94 % uptime
Today
Road features Operational
90 days ago
99.98 % uptime
Today
Events Tracking Operational
90 days ago
100.0 % uptime
Today
Insights Dashboards Operational
90 days ago
100.0 % uptime
Today
ETA Availability Operational
90 days ago
99.96 % uptime
Today
GPS tracking Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Mobile application Operational
90 days ago
99.92 % uptime
Today
Ocean features Operational
90 days ago
100.0 % uptime
Today
Events Tracking Operational
90 days ago
100.0 % uptime
Today
Insights Dashboards Operational
90 days ago
100.0 % uptime
Today
ETA Availability Operational
90 days ago
100.0 % uptime
Today
GPS Tracking Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Onboarding Automation Center (OAC) Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
EDI Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[MAINTENANCE] Upgrade of our Tableau server for Insights Aug 1, 2024 18:00-19:00 CEST
Dear users,
We are planning to upgrade our Tableau servers on Thursday, 1st of August from 18:00 to 19:00 (CET).
Rest assured that Insights dashboards should not experience any downtime during this period. Our team will monitor the entire maintenance to ensure a seamless upgrade.

Thank you for your understanding.
Posted on Jul 23, 2024 - 12:22 CEST
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
Issue on the Road ETA computation
Resolved - This incident has been resolved.
Jul 25, 13:34 CEST
Update - We are continuing to monitor for any further issues.
Jul 25, 10:21 CEST
Monitoring - Hello, our technical team was able to identify and resolve the issue. Road ETA is now back online. We will continue to monitor the situation.
Jul 25, 10:21 CEST
Update - We are continuing to investigate this issue.
Jul 25, 09:34 CEST
Investigating - Dear users,

We are facing issues in the computation of Road ETA.
No new ETA has been displayed on the platform or sent in the flow-out since then.
Our technical team is investigating this issue and working on resolving it.

--

Chers utilisateurs,

Nous rencontrons des problèmes dans le calcul de l'ETA Road.
Aucune nouvelle ETA n'a pu être affichée sur la plateforme ou envoyée dans le flux de sortie depuis.
Notre équipe technique étudie ce problème et travaille à sa résolution.
Jul 25, 09:33 CEST
Jul 24, 2024

No incidents reported.

Jul 23, 2024
[MAINTENANCE] Software update
Completed - The scheduled maintenance has been completed.
Jul 23, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 18:00 CEST
Scheduled - We wish to inform you that next Tuesday, between 6pm and 8pm CET, we will release our latest developments and/or fixes.

During the time of the update, you may experience some performance degradation in the platform: we regret any inconvenience caused.

Please note that this update will have no impact on the data collection and process on orders on duty.

If you experience any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com
----
Nous vous informons que Mardi prochain, entre 18h et 20h, nous effectuons une mise en production des derniers développements et/ou correctifs.

Pendant la durée de cette intervention, il est possible que vous constatiez une certaine dégradation des performances de la plateforme. Nous regrettons tout inconvénient causé.

Veuillez noter que cette mise en production n'aura aucun impact sur la récupération des données et le traitement des ordres en cours.

Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com
Jul 18, 09:57 CEST
New mobile app version 2.83
Completed - The scheduled maintenance has been completed.
Jul 23, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 17:00 CEST
Scheduled - We would like to inform you that a new version of our application will be available from this day. Please note that the release will be gradual, so drivers will have access to this new version over time.

We strongly recommend our users to update their mobile application as soon as possible to take advantage of the new features and to fix any existing bugs. More details: https://support.shippeo.com/hc/en-gb/articles/20345467261725-Shippeo-Mobile-App-Update-Q3-2024

If you see any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com
----
Nous vous informons qu'une nouvelle version de notre application sera disponible à partir de ce jour. Veuillez noter que la mise en ligne sera graduelle, donc les chauffeurs auront accès à cette nouvelle version au fur et à mesure.

Nous recommandons vivement nos utilisateurs de mettre à jour leur application mobile dès que possible pour profiter des nouvelles fonctionnalités et corriger tout bug existant. Plus de détails : https://support.shippeo.com/hc/fr/articles/20345467261725-Mise-%C3%A0-jour-de-l-application-mobile-Shippeo-Q3-2024

Si vous constatez des comportements inhabituels après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com
Jul 22, 17:03 CEST
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024
[MAINTENANCE] Mobile servers update
Completed - The scheduled maintenance has been completed.
Jul 20, 21:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 18:00 CEST
Scheduled - Dear users,
An upgrade of our Mobile app servers is planned on Saturday, 20th of July from 18:00 to 21:00 (CEST).

During this period, the Mobile app may experience up to 5 minutes of downtime. No data will be lost during this maintenance.

Our technical team will closely monitor the activity during the maintenance.

Thank you for your understanding.
---
Chers utilisateurs,
Une mise à jour des serveurs de notre application mobile est prévue le samedi 20 juillet de 18h00 à 21h00 (CEST).

Au cours de cette période, l'application mobile pourrait connaître jusqu'à 5 minutes d'indisponibilité. Aucune donnée ne sera perdue pendant cette maintenance.

Notre équipe technique surveillera de près l'activité pendant la maintenance.

Nous vous remercions de votre compréhension.
Jul 5, 13:49 CEST
Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage