[INCIDENT] Instabilities on the ETA computation and transmission

Incident Report for Shippeo

Resolved

The incident has been resolved since 11:00 CET.
Posted Jun 25, 2025 - 12:38 CEST

Update

We are continuing to monitor for any further issues.
Posted Jun 25, 2025 - 10:36 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 25, 2025 - 09:58 CEST

Update

We are continuing to work on a fix for this issue.
Posted Jun 25, 2025 - 08:59 CEST

Identified

[EDIT]
Dear users,
We are experiencing instabilities on the ETA computation and transmission due to an issue with our ETA architecture since 2025-06-24 at 18:00 CET.

Our technical team already identified the root cause and a fix will be implemented.

Thank you for your patience and understanding.
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Chers utilisateurs,
Nous vous informons d'une instabilité dans le calcul et la transmission des données ETA depuis le 24/06 à 18h00 CET.
Notre équipe technique a déjà identifié la cause et une correction sera déployée dès que possible.

Nous vous remercions pour votre patience et votre compréhension.
Posted Jun 24, 2025 - 22:07 CEST
This incident affected: Road features (ETA Availability, Notifications) and Ocean features (ETA Availability, Notifications).