tag:shippeo.statuspage.io,2005:/historyShippeo Status - Incident History2024-03-28T15:06:56+01:00Shippeotag:shippeo.statuspage.io,2005:Incident/203862782024-04-03T18:00:00+02:002024-03-28T09:54:06+01:00[MAINTENANCE] Software update<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>18:00</var> - <var data-var='time'>20:00</var> CEST</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>09:54</var> CET</small><br><strong>Scheduled</strong> - We wish to inform you that next Tuesday, between 6pm and 8pm CET, we will release our latest developments and/or fixes.<br /><br />During the time of the update, you may experience some performance degradation in the platform: we regret any inconvenience caused. <br /><br />Please note that this update will have no impact on the data collection and process on orders on duty.<br /><br />If you experience any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com<br />----<br />Nous vous informons que Mardi prochain, entre 18h et 20h, nous effectuons une mise en production des derniers développements et/ou correctifs.<br /><br />Pendant la durée de cette intervention, il est possible que vous constatiez une certaine dégradation des performances de la plateforme. Nous regrettons tout inconvénient causé. <br /><br />Veuillez noter que cette mise en production n'aura aucun impact sur la récupération des données et le traitement des ordres en cours.<br /><br />Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com</p>tag:shippeo.statuspage.io,2005:Incident/203261452024-03-22T19:00:56+01:002024-03-22T19:00:56+01:00New Mobile App Version<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>19:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>09:05</var> CET</small><br><strong>Scheduled</strong> - We would like to inform you that a new version of our application will be available from today. Please note that the release will be gradual, so drivers will have access to this new version over time.<br /><br />We strongly recommend our users to update their mobile application as soon as possible to take advantage of the new features and to fix any existing bugs. More details: https://support.shippeo.com/hc/en-gb/articles/16551281788061-Shippeo-Mobile-App-Update-Q1-2024<br /><br />If you see any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com<br />----<br />Nous vous informons qu'une nouvelle version de notre application sera disponible à partir d'aujourd'hui. Veuillez noter que la mise en ligne sera graduelle, donc les chauffeurs auront accès à cette nouvelle version au fur et à mesure.<br /><br />Nous recommandons vivement nos utilisateurs de mettre à jour leur application mobile dès que possible pour profiter des nouvelles fonctionnalités et corriger tout bug existant. Plus de détails : https://support.shippeo.com/hc/fr/articles/16551281788061-Mise-%C3%A0-jour-de-l-application-mobile-Shippeo-Q1-2024<br /><br />Si vous constatez des comportements inhabituels après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com</p>tag:shippeo.statuspage.io,2005:Incident/202416252024-03-19T20:00:56+01:002024-03-19T20:00:56+01:00[MAINTENANCE] Software update<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>10:14</var> CET</small><br><strong>Scheduled</strong> - We wish to inform you that next Tuesday, between 6pm and 8pm CET, we will release our latest developments and/or fixes.<br /><br />During the time of the update, you may experience some performance degradation in the platform: we regret any inconvenience caused. <br /><br />Please note that this update will have no impact on the data collection and process on orders on duty.<br /><br />If you experience any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com<br />----<br />Nous vous informons que Mardi prochain, entre 18h et 20h, nous effectuons une mise en production des derniers développements et/ou correctifs.<br /><br />Pendant la durée de cette intervention, il est possible que vous constatiez une certaine dégradation des performances de la plateforme. Nous regrettons tout inconvénient causé. <br /><br />Veuillez noter que cette mise en production n'aura aucun impact sur la récupération des données et le traitement des ordres en cours.<br /><br />Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com</p>tag:shippeo.statuspage.io,2005:Incident/202437452024-03-14T15:34:07+01:002024-03-14T15:34:07+01:00[INCIDENT] Degraded performance in the front office and with our API<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:34</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:10</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the situation. Thank you for your patience and understanding.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:00</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being developed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:43</var> CET</small><br><strong>Investigating</strong> - We are currently investigating an issue in the front office system and our API, resulting in a 520 error, along with some complications with workflows.</p>tag:shippeo.statuspage.io,2005:Incident/201333082024-03-05T20:00:56+01:002024-03-05T20:00:56+01:00[MAINTENANCE] Software update<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>16:13</var> CET</small><br><strong>Scheduled</strong> - We wish to inform you that next Tuesday, between 6pm and 8pm CET, we will release our latest developments and/or fixes.<br /><br />During the time of the update, you may experience some performance degradation in the platform: we regret any inconvenience caused. <br /><br />Please note that this update will have no impact on the data collection and process on orders on duty.<br /><br />If you experience any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com<br />----<br />Nous vous informons que Mardi prochain, entre 18h et 20h, nous effectuons une mise en production des derniers développements et/ou correctifs.<br /><br />Pendant la durée de cette intervention, il est possible que vous constatiez une certaine dégradation des performances de la plateforme. Nous regrettons tout inconvénient causé. <br /><br />Veuillez noter que cette mise en production n'aura aucun impact sur la récupération des données et le traitement des ordres en cours.<br /><br />Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com</p>tag:shippeo.statuspage.io,2005:Incident/201276452024-03-01T16:15:50+01:002024-03-01T17:03:04+01:00[Incident] Delays on EDI out flow dispatch<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>16:15</var> CET</small><br><strong>Resolved</strong> - We have resolved the incident and do not experience any delay in sending out EDI messages (Positions, events, orders)<br /><br />The service is back to normal</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>11:16</var> CET</small><br><strong>Investigating</strong> - Dear users,<br />We are experiencing significant delays in sending out EDI messages (Positions, events, orders)<br />We are working to fix this problem and reduce the delay.</p>tag:shippeo.statuspage.io,2005:Incident/200764642024-02-26T10:59:03+01:002024-02-26T10:59:03+01:00[INCIDENT] Latency on our web's platform<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>10:59</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved, and our service has returned to normal.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>09:17</var> CET</small><br><strong>Investigating</strong> - Dear users,<br />We are experiencing a problem that is causing delays in loading data on our website. Our team is currently working on a solution to resolve this issue promptly.<br />Thank you for your understanding.</p>tag:shippeo.statuspage.io,2005:Incident/199901392024-02-20T20:00:57+01:002024-02-20T20:00:57+01:00[MAINTENANCE] Software update<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:39</var> CET</small><br><strong>Scheduled</strong> - We wish to inform you that next Tuesday, between 6pm and 8pm CET, we will release our latest developments and/or fixes.<br /><br />During the time of the update, you may experience some performance degradation in the platform: we regret any inconvenience caused. <br /><br />Please note that this update will have no impact on the data collection and process on orders on duty.<br /><br />If you experience any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com<br />----<br />Nous vous informons que Mardi prochain, entre 18h et 20h, nous effectuons une mise en production des derniers développements et/ou correctifs.<br /><br />Pendant la durée de cette intervention, il est possible que vous constatiez une certaine dégradation des performances de la plateforme. Nous regrettons tout inconvénient causé. <br /><br />Veuillez noter que cette mise en production n'aura aucun impact sur la récupération des données et le traitement des ordres en cours.<br /><br />Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com</p>tag:shippeo.statuspage.io,2005:Incident/198597782024-02-17T16:00:57+01:002024-02-17T16:00:57+01:00[MAINTENANCE] Infrastructure update<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>16:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>18:29</var> CET</small><br><strong>Scheduled</strong> - Dear users,<br />An upgrade of our infrastructure is planned on Saturday, 17th of February from 10:00 to 16:00 (CET). <br /><br />Certain users may encounter a delay of the data displayed on the order & tour list pages during processing, with a potential delay of up to 1 hour. No data will be lost during this maintenance.<br /><br />Our technical team will closely monitor the activity during the maintenance.<br /><br />Thank you for your understanding.<br />---<br />Chers utilisateurs,<br />Une mise à jour de notre infrastructure est prévue le samedi 17 février de 10:00 à 16:00 (CET). <br /><br />Certains utilisateurs peuvent rencontrer un retard dans les données affichées sur les pages liste des ordres et tournées pendant le traitement, avec un retard potentiel pouvant aller jusqu'à 1 heure. Aucune donnée ne sera perdue pendant cette maintenance.<br /><br />Notre équipe technique surveillera de près l'activité pendant la maintenance.<br /><br />Nous vous remercions de votre compréhension.</p>tag:shippeo.statuspage.io,2005:Incident/199650482024-02-12T17:30:53+01:002024-02-12T17:30:53+01:00[INCIDENT] No GPS tracking on specific telematic providers<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>17:30</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>10:31</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented at 10:25 to resolve this incident. <br />We are monitoring the activity.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>10:25</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>09:54</var> CET</small><br><strong>Investigating</strong> - Dear users,<br />An ongoing incident is affecting the collection of GPS positions for specific telematic providers. <br />Our technical team is investigating to find out the root cause. <br /><br />We will keep you posted as soon as there is a new update.<br />---<br />Bonjour,<br />Un incident en cours affecte la collecte des positions GPS pour certains éditeurs télématiques. <br />Notre équipe technique est en train d'investiguer pour trouver la cause de cet incident.<br /><br />Nous vous tiendrons au courant dès que nous avons plus d'information.</p>tag:shippeo.statuspage.io,2005:Incident/198848172024-02-06T20:00:57+01:002024-02-06T20:00:57+01:00[MAINTENANCE] Software update<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:54</var> CET</small><br><strong>Scheduled</strong> - We wish to inform you that next Tuesday, between 6pm and 8pm CET, we will release our latest developments and/or fixes.<br /><br />During the time of the update, you may experience some performance degradation in the platform: we regret any inconvenience caused. <br /><br />Please note that this update will have no impact on the data collection and process on orders on duty.<br /><br />If you experience any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com<br />----<br />Nous vous informons que Mardi prochain, entre 18h et 20h, nous effectuons une mise en production des derniers développements et/ou correctifs.<br /><br />Pendant la durée de cette intervention, il est possible que vous constatiez une certaine dégradation des performances de la plateforme. Nous regrettons tout inconvénient causé. <br /><br />Veuillez noter que cette mise en production n'aura aucun impact sur la récupération des données et le traitement des ordres en cours.<br /><br />Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com</p>tag:shippeo.statuspage.io,2005:Incident/198160042024-01-24T12:01:40+01:002024-01-24T12:01:40+01:00[INCIDENT] Partial outage on positions reception (GPS tracking)<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>12:01</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>11:18</var> CET</small><br><strong>Monitoring</strong> - The root cause of the incident has been identified, a solution has been implemented, and the service has returned to normal. We are continuing to monitor the situation.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>11:02</var> CET</small><br><strong>Investigating</strong> - We are investigating an incident impacting our service responsible for integrating resource positions (GPS tracking) in our system.<br />This may cause a partial outage in receiving new positions.</p>tag:shippeo.statuspage.io,2005:Incident/197510722024-01-23T20:01:28+01:002024-01-23T20:01:29+01:00[MAINTENANCE] Software update<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>20:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>12:17</var> CET</small><br><strong>Scheduled</strong> - We wish to inform you that next Tuesday, between 6pm and 8pm CET, we will release our latest developments and/or fixes.<br /><br />During the time of the update, you may experience some performance degradation in the platform: we regret any inconvenience caused. <br /><br />Please note that this update will have no impact on the data collection and process on orders on duty.<br /><br />If you experience any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com<br />----<br />Nous vous informons que Mardi prochain, entre 18h et 20h, nous effectuons une mise en production des derniers développements et/ou correctifs.<br /><br />Pendant la durée de cette intervention, il est possible que vous constatiez une certaine dégradation des performances de la plateforme. Nous regrettons tout inconvénient causé. <br /><br />Veuillez noter que cette mise en production n'aura aucun impact sur la récupération des données et le traitement des ordres en cours.<br /><br />Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com</p>tag:shippeo.statuspage.io,2005:Incident/196796872024-01-12T11:17:37+01:002024-01-12T11:17:37+01:00Instabilities on our ETA feature<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>11:17</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>10:35</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>09:26</var> CET</small><br><strong>Identified</strong> - The ETA out for Ocean orders is impacted. Some delays are visible on the milestones but no data will be lost. Everything will be processed once the service is fully back on.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>09:10</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>08:59</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>18:34</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>17:57</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>17:55</var> CET</small><br><strong>Investigating</strong> - We are facing instabilities on our ETA feature. We are currently investigating the issue.</p>tag:shippeo.statuspage.io,2005:Incident/196435852024-01-10T09:29:12+01:002024-01-10T09:29:12+01:00[INCIDENT] Latency on our web's platform<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>09:29</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>10:39</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>09:41</var> CET</small><br><strong>Identified</strong> - Dear users,<br />An incident is slowing down the data loading on our web's platform. Our team is already working on the fix to quickly resolve this issue.<br />Please note that no data is lost.<br /><br />Thanks for your understanding.<br />---<br />Bonjour,<br />Un incident ralenti le chargement des données sur notre plateforme web. Notre équipe travaille déjà sur le correctif pour résoudre rapidement ce problème.<br /><br />Veuillez noter qu'aucune donnée n'est perdue.<br /><br />Nous vous remercions pour votre compréhension.</p>tag:shippeo.statuspage.io,2005:Incident/196098882024-01-09T20:00:42+01:002024-01-09T20:00:42+01:00[MAINTENANCE] Software update<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>09:56</var> CET</small><br><strong>Scheduled</strong> - We wish to inform you that next Tuesday, between 6pm and 8pm CET, we will release our latest developments and/or fixes.<br /><br />During the time of the update, you may experience some performance degradation in the platform: we regret any inconvenience caused. <br /><br />Please note that this update will have no impact on the data collection and process on orders on duty.<br /><br />If you experience any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com<br />----<br />Nous vous informons que Mardi prochain, entre 18h et 20h, nous effectuons une mise en production des derniers développements et/ou correctifs.<br /><br />Pendant la durée de cette intervention, il est possible que vous constatiez une certaine dégradation des performances de la plateforme. Nous regrettons tout inconvénient causé. <br /><br />Veuillez noter que cette mise en production n'aura aucun impact sur la récupération des données et le traitement des ordres en cours.<br /><br />Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com</p>tag:shippeo.statuspage.io,2005:Incident/195075492023-12-22T19:00:26+01:002023-12-22T19:00:26+01:00[MAINTENANCE] New mobile app's version<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>19:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>16:56</var> CET</small><br><strong>Scheduled</strong> - We would like to inform you that a new version of our application will be available from today. Please note that the release will be gradual, so drivers will have access to this new version over time.<br /><br />We strongly recommend our users to update their mobile application as soon as possible to take advantage of the new features and to fix any existing bugs. More details: https://support.shippeo.com/hc/en-gb/articles/13992093308957-Shippeo-Mobile-App-Update-Q4-2023<br /><br />If you see any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com<br />----<br />Nous vous informons qu'une nouvelle version de notre application sera disponible à partir d'aujourd'hui. Veuillez noter que la mise en ligne sera graduelle, donc les chauffeurs auront accès à cette nouvelle version au fur et à mesure.<br /><br />Nous recommandons vivement nos utilisateurs de mettre à jour leur application mobile dès que possible pour profiter des nouvelles fonctionnalités et corriger tout bug existant. Plus de détails : https://support.shippeo.com/hc/fr/articles/13992093308957-Shippeo-Mobile-App-Update-Q4-2023<br /><br />Si vous constatez des comportements inhabituels après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com</p>tag:shippeo.statuspage.io,2005:Incident/193647562023-12-12T20:00:07+01:002023-12-12T20:00:07+01:00[MAINTENANCE] Software update<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:24</var> CET</small><br><strong>Scheduled</strong> - We wish to inform you that next Tuesday, between 6pm and 8pm CET, we will release our latest developments and/or fixes.<br /><br />During the time of the update, you may experience some performance degradation in the platform: we regret any inconvenience caused. <br /><br />Please note that this update will have no impact on the data collection and process on orders on duty.<br /><br />If you experience any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com<br />----<br />Nous vous informons que Mardi prochain, entre 18h et 20h, nous effectuons une mise en production des derniers développements et/ou correctifs.<br /><br />Pendant la durée de cette intervention, il est possible que vous constatiez une certaine dégradation des performances de la plateforme. Nous regrettons tout inconvénient causé. <br /><br />Veuillez noter que cette mise en production n'aura aucun impact sur la récupération des données et le traitement des ordres en cours.<br /><br />Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com</p>tag:shippeo.statuspage.io,2005:Incident/193646472023-12-07T11:30:43+01:002023-12-07T11:30:43+01:00Mobile App Access Instabilities<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:30</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:44</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:05</var> CET</small><br><strong>Investigating</strong> - We are currently facing instabilities with our mobile app. Certain drivers can't access the application and the synchronization of the tours and events, and GPS positions are affected.</p>tag:shippeo.statuspage.io,2005:Incident/192585772023-12-01T15:56:05+01:002023-12-01T15:56:05+01:00[INCIDENT] Email notifications<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>15:56</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved, and pending email notifications have been sent. The email notification service is now operating normally.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>13:49</var> CET</small><br><strong>Update</strong> - Our email notification service has been restored, and we have resumed sending new email notifications since 12:08 pm (CET).<br />Notifications that were supposed to be sent during the incident are still pending. Our team is actively working to resolve this issue.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>11:53</var> CET</small><br><strong>Identified</strong> - Dear users,<br />An incident has occurred with one of our components, which has affected the sending of email notifications since 09:05 am (CET).<br />We have identified this issue and are currently working to resolve it.</p>tag:shippeo.statuspage.io,2005:Incident/192005442023-11-28T20:00:43+01:002023-11-28T20:00:43+01:00[MAINTENANCE] Software update<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>09:33</var> CET</small><br><strong>Scheduled</strong> - We wish to inform you that next Tuesday, between 6pm and 8pm CET, we will release our latest developments and/or fixes. This update will release our latest developments and/or fixes.<br /><br />During the time of the update, you may experience some performance degradation in the platform: we regret any inconvenience caused. <br /><br />Please note that this update will have no impact on the data collection and process on orders on duty.<br /><br />If you experience any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com<br />----<br />Nous vous informons que Mardi prochain, entre 18h et 20h, nous effectuons une mise en production des derniers développements et/ou correctifs. Celle-ci permettra de déployer nos derniers développements et/ou correctifs.<br /><br />Pendant la durée de cette intervention, il est possible que vous constatiez une certaine dégradation des performances de la plateforme. Nous regrettons tout inconvénient causé. <br /><br />Veuillez noter que cette mise en production n'aura aucun impact sur la récupération des données et le traitement des ordres en cours.<br /><br />Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com</p>tag:shippeo.statuspage.io,2005:Incident/192010132023-11-23T16:53:40+01:002023-11-23T16:53:40+01:00[INCIDENT] Mobile App Access Instabilities<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>16:53</var> CET</small><br><strong>Resolved</strong> - This incident is now resolved. Everything is back to normal.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>15:26</var> CET</small><br><strong>Monitoring</strong> - The access to the app, the visibility of the tours, the event triggering by the drivers, and the real-time tracking of the positions are all back to normal. Our team keeps on monitoring the system in hypercare mode.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>14:20</var> CET</small><br><strong>Update</strong> - The access to the application is now up and running again. Tours are properly displayed on the drivers' accounts. We are still working on retrieving the positions for the drivers.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>13:00</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is soon going to be released.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>10:32</var> CET</small><br><strong>Investigating</strong> - Dear users,<br />Quick summary of the incident: <br />Mobile drivers are facing blockages when trying to connect to the application.<br /><br />Impact:<br />- No access to app<br />- No possibility to trigger events manually<br />- No position tracking<br /><br />We are actively investigating the issue.<br />---<br />Bonjour,<br />Résumé de l'incident :<br />Les conducteurs mobiles rencontrent des blocages lorsqu'ils essaient de se connecter à l'application.<br /><br />Impact :<br />- Pas d'accès à l'application<br />- Pas de possibilité de déclencher des événements manuellement<br />- Pas de suivi de la position<br /><br />Nous enquêtons activement sur ce problème.</p>tag:shippeo.statuspage.io,2005:Incident/190721172023-11-14T20:00:14+01:002023-11-14T20:00:14+01:00[MAINTENANCE] Software update<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>18:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>14:28</var> CET</small><br><strong>Scheduled</strong> - We wish to inform you that next Tuesday, between 6pm and 8pm CET, we will release our latest developments and/or fixes. This update will release our latest developments and/or fixes.<br /><br />During the time of the update, you may experience some performance degradation in the platform: we regret any inconvenience caused. <br /><br />Please note that this update will have no impact on the data collection and process on orders on duty.<br /><br />If you experience any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com<br />----<br />Nous vous informons que Mardi prochain, entre 18h et 20h, nous effectuons une mise en production des derniers développements et/ou correctifs. Celle-ci permettra de déployer nos derniers développements et/ou correctifs.<br /><br />Pendant la durée de cette intervention, il est possible que vous constatiez une certaine dégradation des performances de la plateforme. Nous regrettons tout inconvénient causé. <br /><br />Veuillez noter que cette mise en production n'aura aucun impact sur la récupération des données et le traitement des ordres en cours.<br /><br />Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com</p>tag:shippeo.statuspage.io,2005:Incident/190862652023-11-13T19:24:09+01:002023-11-13T19:24:09+01:00[MAINTENANCE] New mobile app's version (2.77)<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>19:24</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>18:25</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>18:26</var> CET</small><br><strong>Scheduled</strong> - We would like to inform you that a new version of our application will be available from next Monday. Please note that the release will be gradual, so drivers will have access to this new version over time.<br /><br />We strongly recommend our users to update their mobile application as soon as possible to take advantage of the new features and to fix any existing bugs. More details: https://support.shippeo.com/hc/en-gb/articles/13992093308957<br /><br />If you see any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com<br />----<br />Nous vous informons qu'une nouvelle version de notre application sera disponible à partir de Lundi prochain. Veuillez noter que la mise en ligne sera graduelle, donc les chauffeurs auront accès à cette nouvelle version au fur et à mesure.<br /><br />Nous recommandons vivement nos utilisateurs de mettre à jour leur application mobile dès que possible pour profiter des nouvelles fonctionnalités et corriger tout bug existant. Plus de détails : https://support.shippeo.com/hc/fr/articles/13992093308957<br /><br />Si vous constatez des comportements inhabituels après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com</p>tag:shippeo.statuspage.io,2005:Incident/191081952023-11-13T18:31:27+01:002023-11-13T18:31:27+01:00[INCIDENT] Access to web platform instabilities<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>18:31</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>15:51</var> CET</small><br><strong>Investigating</strong> - Dear users,<br />Some instabilities have been noticed which randomly affect your experience on our web's platform. Our technical team is already investigating to quickly fix this incident.<br /><br />Thanks for your understanding.</p>