All Systems Operational

Uptime over the past 90 days. View historical uptime.
Web platform Operational
90 days ago
99.93 % uptime
Today
Road features Operational
90 days ago
99.97 % uptime
Today
Events Tracking Operational
90 days ago
99.95 % uptime
Today
Insights Dashboards Operational
90 days ago
99.94 % uptime
Today
ETA Availability Operational
90 days ago
99.95 % uptime
Today
GPS tracking Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
99.95 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Mobile application Operational
90 days ago
100.0 % uptime
Today
Ocean features Operational
90 days ago
99.98 % uptime
Today
Events Tracking Operational
90 days ago
100.0 % uptime
Today
Insights Dashboards Operational
90 days ago
99.94 % uptime
Today
ETA Availability Operational
90 days ago
100.0 % uptime
Today
GPS Tracking Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Ocean carriers Operational
Onboarding Automation Center (OAC) Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.88 % uptime
Today
EDI Operational
90 days ago
99.88 % uptime
Today
Parcel Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 8, 2026
[INCIDENT] Insights tab unavailable
Resolved - English
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Dear users,
The Insights module was unavailable today between 4:30 PM and 5:00 PM CET.
The issue has now been resolved, and the service is back to normal. No other services were impacted, and no data was lost.
Thank you for your understanding.

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Français
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Chers utilisateurs,
Le module Insights a été indisponible aujourd’hui entre 16h30 et 17h00 CET.
L’incident est désormais résolu et le service est revenu à la normale. Aucun autre service n’a été impacté et aucune donnée n’a été perdue.
Nous vous remercions pour votre compréhension.
Apr 8, 04:30 CEST
Apr 7, 2026
[INCIDENT] Web Platform Accessibility
Resolved - Dear users,
The web platform was temporarily inaccessible on the 07/04/2026 between 18:03 and 18:11 CEST. Other services remained unaffected, and no data was lost during this period.

Our technical team has identified the root cause and took the necessary actions to restore the service.

Thanks for your understanding.

---
Chers utilisateurs,
La plateforme web a été temporairement inaccessible le 07/04/2026, entre 18h03 et 18h11 (CEST). Nous tenons à préciser que les autres services n'ont pas été affectés et qu'aucune donnée n'a été perdue durant cette période.

Notre équipe technique a identifié la cause et a pris les mesures nécessaires pour rétablir le service.

Nous vous remercions pour votre compréhension.
Apr 7, 18:00 CEST
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026
Shippeo Driver V1.6 Update for Android and iOS
Completed - The scheduled maintenance has been completed.
Apr 1, 10:40 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 09:40 CEST
Scheduled - Dear users,

We would like to inform you that a new version of our application will be available starting today.

Please note that the rollout will be gradual, meaning that drivers will gain access to the new version progressively.

For now, the app is available in the following countries only: Moldova, Romania, and Ukraine, with more countries to follow later in the week.

We strongly encourage all users to update their mobile application as soon as possible in order to benefit from the latest features and bug fixes.

You can find the full article detailing all the latest improvements in the new app here: https://helpcenter.shippeo.com/en/articles/8840898

If you encounter any unexpected behavior after the update, please do not hesitate to contact our support team at: support@shippeo.com

---------------------
French Version:
---------------------

Chers utilisateurs,

Nous souhaitons vous informer qu’une nouvelle version de notre application sera disponible à partir d’aujourd’hui.

Veuillez noter que le déploiement sera progressif : les conducteurs auront donc accès à cette nouvelle version au fur et à mesure.

Pour le moment, l’application est disponible uniquement dans les pays suivants : Moldavie, Roumanie et Ukraine, d’autres pays suivront au cours de la semaine.

Nous recommandons vivement à tous les utilisateurs de mettre à jour leur application mobile dès que possible afin de profiter des nouvelles fonctionnalités et de la correction des éventuels bugs.

Vous trouverez l’article complet présentant toutes les améliorations de cette nouvelle version ici :
https://helpcenter.shippeo.com/fr/articles/8840898

Si vous constatez un comportement inattendu après la mise à jour, n’hésitez pas à contacter notre équipe support à l’adresse suivante : support@shippeo.com
Apr 1, 09:37 CEST
Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026
[MAINTENANCE] Data infrastructure update
Completed - The scheduled maintenance has been completed.
Mar 28, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 10:00 CET
Scheduled - Dear users,
We would like to inform you that an update of our infrastructure is scheduled for Saturday, 28th March from 10:00 to 11:00 EU/Paris.

During this maintenance window, the following service will be disrupted during 30 minutes, resulting in:
- ETA generation (web platform, notification based on ETA and event-out)
- Asynchronous data export
- Shippeo AI
- Geofencing detection (Delayed detection)

Rest assured that we will monitor the maintenance to restore normal operations promptly.

Thank you for your understanding.
---
Chers utilisateurs,
Nous tenons à vous informer qu'une mise à jour de notre infrastructure est prévue le samedi 28 mars de 10 h 00 à 11 h 00 (heure de l'UE/Paris).

Pendant cette fenêtre de maintenance, les services suivants seront interrompus pendant 30 minutes :
- Génération des ETA (plateforme web, notifications basées sur l'ETA et ETA event-out)
- Exports de données asynchrones
- Shippeo AI
- Détection par géofencing (détection différée)

Soyez assurés que nous surveillerons de près la maintenance afin de rétablir rapidement le fonctionnement normal.

Merci de votre compréhension.
Mar 13, 15:37 CET
Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026
[INCIDENT] Insights tab unavailable
Resolved - This incident has been resolved.
Mar 25, 16:48 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 17:09 CET
Identified - Dear users,
Our Insights platform is currently inaccessible since 24/03 1:30 pm CET . Other services remained unaffected, and no data was lost during this period.

Our technical team is currently investigating this issue to solve it as soon as possible.


Thank you for your patience and understanding.

---
Chers utilisateurs,
La plateforme Insights est inaccessible depuis le 24/03 13:30 am CET. Nous tenons à préciser que les autres services n'ont pas été affectés et qu'aucune donnée n'a été perdue durant cette période.

Notre équipe technique est en train d'investiguer cette anomalie pour la résoudre le plus rapidement possible.

Merci de votre patience et de votre compréhension.
Mar 24, 14:21 CET
[Incident] Latency on integrating Black Swan events for Ocean
Resolved - This incident has been resolved.
Mar 25, 10:45 CET
Monitoring - Our team has been working on a new fix that will help mitigate delays in processing Black Swan events on large data set, which is currently being deployed.
We will continue monitoring the situation and provide a further update by 19:00 EU/Paris.

We apologize for the inconvenience and thank you for your patience.
Mar 23, 17:08 CET
Update - A fix was released yesterday to help mitigate delays in processing Black Swan events. However, the delay remains significant, and our team continues to work on further improvements to fully resolve the issue.

More updates will follow. Thank you for your understanding.
Mar 20, 10:14 CET
Identified - Dear users,
We have been experiencing an issue that is causing delays in processing and displaying Black Swan events on our web platform for Ocean scope.

Our team is actively working on a solution to resolve this issue as quickly as possible.

Thank you for your understanding.

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Chers utilisateurs,
Nous rencontrons actuellement un problème qui entraîne des retards dans le traitement et l’affichage des événements Black Swan sur notre plateforme web pour le scope Ocean.

Nos équipes travaillent activement à la résolution de ce problème dans les plus brefs délais.

Nous vous remercions pour votre compréhension.
Mar 17, 17:20 CET
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