All Systems Operational

Uptime over the past 90 days. View historical uptime.
Web platform ? Operational
90 days ago
99.96 % uptime
Today
Road features Operational
90 days ago
100.0 % uptime
Today
Events Tracking Operational
90 days ago
100.0 % uptime
Today
Insights Dashboards Operational
90 days ago
100.0 % uptime
Today
ETA Availability Operational
90 days ago
100.0 % uptime
Today
GPS tracking Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Mobile application Operational
90 days ago
100.0 % uptime
Today
Ocean features Operational
90 days ago
99.99 % uptime
Today
Events Tracking Operational
90 days ago
100.0 % uptime
Today
Insights Dashboards Operational
90 days ago
100.0 % uptime
Today
ETA Availability Operational
90 days ago
99.96 % uptime
Today
GPS Tracking Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Onboarding Automation Center (OAC) Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
EDI Operational
90 days ago
99.51 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025
[MAINTENANCE] Software update
Completed - The scheduled maintenance has been completed.
Apr 1, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 18:01 CEST
Scheduled - We wish to inform you that next Tuesday, between 6pm and 8pm CET, we will release our latest developments and/or fixes.

During the time of the update, you may experience some performance degradation in the platform: we regret any inconvenience caused.

Please note that this update will have no impact on the data collection and process on orders on duty.

If you experience any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com
----
Nous vous informons que Mardi prochain, entre 18h et 20h, nous effectuons une mise en production des derniers développements et/ou correctifs.

Pendant la durée de cette intervention, il est possible que vous constatiez une certaine dégradation des performances de la plateforme. Nous regrettons tout inconvénient causé.

Veuillez noter que cette mise en production n'aura aucun impact sur la récupération des données et le traitement des ordres en cours.

Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com
Mar 27, 09:05 CET
[MAINTENANCE] - POD Retrieval URL Migration
Completed - The scheduled maintenance has been completed.
Apr 1, 20:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 18:00 CEST
Scheduled - Dear users,

Shippeo will be performing a scheduled maintenance on April 1st, 2025, at 18:00 CEST to migrate the Proof of Delivery (POD) retrieval URL. This update is crucial for enhancing the security and scalability of our infrastructure.

Impact:

After this maintenance, access to POD documents via the current URL (https://web.shippeo.com/client/edi/pod/) will be interrupted.

Action Required (If applicable):

If your systems have the current POD URL hardcoded or whitelisted, please update them to the new URL (https://documents.shippeo.com/client/edi/pod/).

More details in our dedicated Help center article: https://support.shippeo.com/hc/en-gb/articles/25138305754397-Upcoming-Change-to-POD-Retrieval-URL

Thank you for your understanding.
---
Bonjour,

Shippeo effectuera une maintenance programmée le 1er avril 2025 à 18h00 CEST pour migrer l'URL de récupération des preuves de livraison (POD). Cette mise à jour est essentielle afin d'améliorer la sécurité et la fiabilité de nos services.

Impact :

Suite à cette maintenance, l'accès aux documents POD via l'URL actuelle (https://web.shippeo.com/client/edi/pod/) sera interrompu.

Action requise (le cas échéant) :

Si vos systèmes ont l'URL actuelle des POD codée en dur ou mise en liste blanche, veuillez les mettre à jour vers la nouvelle URL (https://documents.shippeo.com/client/edi/pod/).

Plus de détails disponibles dans notre article dédié: https://support.shippeo.com/hc/fr/articles/25138305754397-Migration-de-l-URL-de-r%C3%A9cup%C3%A9ration-de-la-preuve-de-livraison-POD

Merci de votre compréhension.
Mar 19, 15:02 CET
[INCIDENT] API unreachable for 35 minutes
Resolved - Dear user,
Our API server was unreachable from 18:05 to 18:40 due to an issue related to our bi-weekly release, resulting in an increase in bad gateway and 520 error messages.

We have identified and resolved the root cause. Please be aware that all API requests sent during that time were lost.

If you encounter any bad gateway or 520 error messages, we kindly ask you to resend those API requests for processing.
Apr 1, 18:00 CEST
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
[INCIDENT] Instabilities on the Order Export Feature
Resolved - Update 31 March 2025:

Dear users,
The issue has been resolved, and the export feature is now fully accessible on the platform. Thank you for your patience.

----
Chers utilisateurs,
Le problème a été résolu et la fonction d’exportation est désormais pleinement accessible sur la plateforme. Merci pour votre patience.

-----------

Dear Users,

We have identified the root cause of the instability and are currently working on a solution.

To ensure we provide you with the best possible solution, we want to take the necessary time for a thorough fix. As a result, the update will be released by Tuesday at 6:00 PM at the latest.

In the meantime, you may experience issues with the export feature.

We apologize for the inconvenience and appreciate your continued patience.

Best regards.

-----------

Chers utilisateurs,

Nous avons identifié la cause des instabilités et sommes actuellement en train de développer une solution.

Afin de vous offrir la meilleure solution possible, nous prenons le temps nécessaire pour garantir une correction complète. La mise à jour sera donc déployée au plus tard mardi prochain à 18h00.

D'ici là, il est possible que vous rencontriez des difficultés avec la fonctionnalité d'exportation.

Nous nous excusons pour cet inconvénient et vous remercions pour votre patience continue.

Cordialement.
Mar 28, 16:04 CET
Investigating - Dear users,

We are currently experiencing instabilities with the Order Export feature on the Shippeo platform. Please note that other services remain unaffected.

Our technical team is actively investigating the root cause and working to resolve the issue as quickly as possible.

We appreciate your patience and understanding during this time.

---
Chers utilisateurs,

Nous rencontrons actuellement des instabilités affectant la fonction d'exportation des commandes sur la plateforme Shippeo. Nous tenons à vous rassurer que les autres services demeurent opérationnels.

Notre équipe technique est activement mobilisée pour identifier la cause et résoudre ce problème dans les plus brefs délais.

Nous vous remercions pour votre patience et votre compréhension.
Mar 28, 13:15 CET
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
[MAINTENANCE] - API infrastructure update
Completed - The scheduled maintenance has been completed.
Mar 19, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:00 CET
Scheduled - Dear users,

We would like to inform you that an update to our infrastructure is scheduled for Wednesday, 19th March from 18:00 to 19:00 CET.

During this maintenance window, API authentication requests may experience a brief delay of a few seconds. While we do not anticipate any issues, in the unlikely event of an unexpected error, you might notice a few seconds of authentication errors.

Thank you for your understanding.
---
Chers utilisateurs,

Nous vous informons qu'une mise à jour de notre infrastructure est prévue pour le mercredi 19 mars de 18h00 à 19h00 (CET).

Pendant cette fenêtre de maintenance, les requêtes d'authentification API pourraient connaître un bref délai de quelques secondes. Bien que nous ne prévoyions aucun problème, dans le cas peu probable d'une erreur inattendue, vous pourriez observer quelques secondes d'erreur d'authentification.

Nous vous remercions de votre compréhension.
Mar 5, 11:51 CET
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