[INCIDENT] Insights dashboards not up-to-date
Investigating - Dear users,
We have identified an incident that is affecting the data freshness on the Insights dashboards, leading to out-of-date data being displayed.
We are actively investigating the root cause and will provide updates shortly.

Thank you for your understanding and patience in the meantime.
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Chers utilisateurs,
Nous avons identifié un incident qui affecte la mise à jour des données sur les tableaux de bord Insights, entraînant l'affichage de données obsolètes.
Nous investiguons activement pour identifier la cause et reviendrons vers vous dès que possible.

Merci de votre compréhension et de votre patience.
Jun 23, 2026 - 18:23 CEST
Uptime over the past 90 days. View historical uptime.
Web platform Operational
90 days ago
100.0 % uptime
Today
Road features Degraded Performance
90 days ago
99.97 % uptime
Today
Events Tracking Operational
90 days ago
99.91 % uptime
Today
Insights Dashboards Degraded Performance
90 days ago
100.0 % uptime
Today
ETA Availability Operational
90 days ago
100.0 % uptime
Today
GPS tracking Operational
90 days ago
99.91 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Mobile application Operational
90 days ago
100.0 % uptime
Today
Ocean features Degraded Performance
90 days ago
99.98 % uptime
Today
Events Tracking Operational
90 days ago
99.91 % uptime
Today
Insights Dashboards Degraded Performance
90 days ago
100.0 % uptime
Today
ETA Availability Operational
90 days ago
100.0 % uptime
Today
GPS Tracking Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Ocean carriers Operational
Onboarding Automation Center (OAC) Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
EDI Operational
90 days ago
99.91 % uptime
Today
Parcel Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 24, 2026

No incidents reported today.

Jun 23, 2026
[MAINTENANCE] Monthly Feature Activation / Activation mensuelle des nouvelles fonctionnalités
Resolved - We inform you that next Tuesday, at 2:00 PM EU/Paris, we will be activating our latest features and platform improvements.

This update is part of our monthly release cycle designed to deliver enhancements more efficiently with minimal impact on your operations. This process will have no impact on data collection or the processing of active orders.

If you notice any unexpected behavior after this update, please contact our support team at: support@shippeo.com.
--
Nous vous informons que mardi prochain, à 14h00 EU/Paris, nous procéderons à l'activation de nos dernières fonctionnalités et améliorations de la plateforme.

Cette mise à jour s'inscrit dans notre cycle de déploiement mensuel, conçu pour livrer des améliorations plus efficacement tout en minimisant l'impact sur vos opérations. Cette intervention n'aura aucun impact sur la collecte des données ni sur le traitement des ordres en cours.

Si vous constatez des comportements inhabituels après cette mise à jour, n'hésitez pas à contacter notre équipe support à : support@shippeo.com.
Jun 23, 14:00 CEST
Jun 22, 2026
[INCIDENT] - Shippeo Mobile App: Tour search function and tracking link pairing unavailable
Resolved - The incident has been resolved. The mobile app services operate as expected.
Jun 22, 18:36 CEST
Monitoring - A fix has been implemented and the Tour search and tracking link pairing functionalities are operational.

We are monitoring the situation.
Jun 22, 17:09 CEST
Identified - We are currently aware of an issue affecting the Shippeo mobile application. Some users may be experiencing difficulties searching for shipments within the app, as well as pairing via tracking links.

Our team has identified the issue and is actively working on a fix.
Jun 22, 16:59 CEST
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026
Shippeo Driver V1.6.1 Update for Android and iOS
Completed - The scheduled maintenance has been completed.
Jun 15, 18:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 17:10 CEST
Scheduled - Dear users,

We would like to inform you that a new version of our application will be available starting today.

Please note that the rollout will be gradual, meaning that drivers will gain access to the new version progressively.

This new release is an intermediate version that includes a minor bug fix addressing an issue that was blocking certain uses of the mobile application in specific cases.

For now, the app is available in the following countries only: Spain, Portugal with more countries to follow later in the week.

We strongly encourage all users to update their mobile application as soon as possible in order to benefit from this fix.

If you encounter any unexpected behavior after the update, please do not hesitate to contact our support team at: support@shippeo.com

-----------
French Version:

Chers utilisateurs,

Nous souhaitons vous informer qu’une nouvelle version de notre application sera disponible à partir d’aujourd’hui.

Veuillez noter que le déploiement sera progressif : les conducteurs auront donc accès à cette nouvelle version au fur et à mesure.

Cette nouvelle version est une version intermédiaire qui contient une correction mineure visant à résoudre un problème bloquant certaines utilisations de l’application mobile.

Pour le moment, l’application est disponible uniquement dans les pays suivants : Espagne, Portugal, d’autres pays suivront au cours de la semaine.

Nous recommandons vivement à tous les utilisateurs de mettre à jour leur application mobile dès que possible afin de profiter de cette correction de bugs.

Si vous constatez un comportement inattendu après la mise à jour, n’hésitez pas à contacter notre équipe support à l’adresse suivante : support@shippeo.com
Jun 15, 17:06 CEST
[INCIDENT] Delays in sending notifications (SMS,Email)
Resolved - Due to an internal incident, on 15/06 between 17:45 and 19:12 CEST, some notifications may have been delivered with a delay of up to 1 hour 30 minutes.

Our team quickly identified and resolved an internal system configuration issue that was preventing our notification service from operating normally.

During the incident, notifications were not lost they were queued and delivered with delay once the issue was fixed.

We have resolved the issue affecting notification delivery. All notifications are now being dispatched normally.
Jun 15, 17:00 CEST
[INCIDENT] Transmission delays on Ocean ETA
Resolved - This incident has been resolved.
Jun 15, 09:41 CEST
Investigating - Dear users,
We have identified an issue affecting the dispatch of ETA updates event for Ocean shipments, resulting in delay and/or missing ETA predictions for Ocean containers on your end since June 12th, 2026 evening.

Our engineering team has been alerted and a thorough investigation will be conducted to identify the root cause. We will keep you informed on our progress.
Jun 14, 10:05 CEST
Jun 14, 2026
Jun 13, 2026

No incidents reported.

Jun 12, 2026
[INCIDENT] Transmission delays on Ocean milestones and ETA
Resolved - This incident has been resolved.
Jun 12, 09:43 CEST
Monitoring - Our engineering team has identified the root cause of the issue affecting ETA and milestone updates for ocean shipments and has deployed a fix.

Early results show that tracking update volumes are returning to normal levels. We are closely monitoring the situation to confirm full stability.

We will provide a further update once we have confirmed the fix is fully stable.

Thank you for your patience.
Jun 11, 17:59 CEST
Investigating - Dear users,

We are currently investigating an issue affecting the dispatch of milestone and ETA updates event for ocean shipments.

Some ETA predictions and milestone events for ocean containers may be delayed or missing on your end since June 9th, 2026.

Our engineering team has been alerted and is actively investigating the root cause. We are working to restore the full and timely delivery of tracking data as quickly as possible.

Thank you for your patience.
Jun 11, 14:51 CEST
Jun 11, 2026
[INCIDENT] Web Platform Accessibility for isolated users
Resolved - This incident has been resolved.
Jun 11, 11:35 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 11, 09:49 CEST
Investigating - Dear users,
The web platform has been inaccessible since June 10th evening for some users.
Our technical team has identified the root cause, and a fix will be developed to resolve this incident promptly.

Further updates will be provided within the hour.

We appreciate your patience and understanding.

---
Chers utilisateurs,
La plateforme web est inaccessible depuis le 10 juin fin de journée pour certains utilisateurs.
Notre équipe technique a identifié la cause, et un correctif sera développé pour résoudre cet incident rapidement.

Plus d'informations seront fournies dans les prochaines heures.

Nous vous remercions de votre patience et de votre compréhension.
Jun 11, 09:37 CEST
Jun 10, 2026

No incidents reported.

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