All Systems Operational

Uptime over the past 90 days. View historical uptime.
Web platform Operational
Road features Operational
Events Tracking Operational
Insights Dashboards Operational
ETA Availability Operational
GPS tracking Operational
Notifications Operational
Workflows Operational
Mobile application Operational
Ocean features Operational
Events Tracking Operational
Insights Dashboards Operational
ETA Availability Operational
GPS Tracking Operational
Notifications Operational
Ocean carriers Operational
Onboarding Automation Center (OAC) Operational
API Operational
EDI Operational
Parcel Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 24, 2026

No incidents reported today.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

[INCIDENT] Issue Affecting Ocean Shipment Milestones
Resolved - This incident has been resolved, and all inaccurate data has been successfully removed.
Oct 22, 14:40 CEST
Monitoring - A fix has been implemented to remove the inaccurate milestones. The cleanup is currently in progress.
We will provide an update once it is complete.
Oct 22, 10:07 CEST
Identified - Dear Users,

Between 16 and 17 October, an issue affecting our third-party ocean-tracking provider caused some estimated shipment milestones to be sent to Shippeo as actual events, including dates in the future.

As a result, some shipments may display incorrect milestone information, and ETA updates may be delayed or inaccurate.

Our teams are working to correct the affected shipment data. We are coordinating with the provider and evaluating the safest way to restore accurate milestone and ETA information.

We will share another update once we have confirmed progress.

Thank you for your understanding and patience.
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Chers clients,

Entre le 16 et le 17 octobre, un incident affectant notre prestataire tiers de suivi maritime a entraîné l’envoi de certaines dates estimées de jalons comme s’il s’agissait d’événements réels, y compris avec des dates situées dans le futur.

Par conséquent, certaines commandes maritimes peuvent afficher des informations incorrectes, et les mises à jour des dates estimées d’arrivée (ETA) peuvent être retardées ou inexactes.

Nos équipes travaillent à corriger les données concernées. Nous collaborons avec notre partenaire et évaluons la méthode la plus sûre pour rétablir des informations fiables concernant les événements maritimes et les ETA.

Nous partagerons une nouvelle mise à jour dès que nous aurons confirmé l’avancement de la correction.

Nous vous remercions pour votre compréhension et votre patience.
Oct 21, 10:40 CEST
[MAINTENANCE] - Security maintenance in progress
Completed - The planned security maintenance operation has been completed successfully for the main Shippeo services.

The operation included security updates to PHP components and additional protection in our cloud infrastructure. The platform is operating normally, with no data loss or service disruption reported.

We will continue routine follow-up deployments and monitoring. No action is required from customers.
Oct 22, 07:43 CEST
Update - Our teams are continuing a security maintenance operation to update PHP components used by Shippeo and address two security vulnerabilities: CVE-2026-109618 and CVE-2026-109619.

Additional security protection is currently being implemented in our cloud infrastructure to prevent breach exploitation.

The operation is progressing as planned, and no data loss or service disruption is expected.

We are continuing to monitor the platform and will confirm once the maintenance and validation activities have been completed. No action is required from customers.
Oct 21, 20:00 CEST
Update - Our teams are carrying out a security maintenance operation to update PHP components used by Shippeo and address two security vulnerabilities: CVE-2026-109618 and CVE-2026-109619.

The required security updates are now available and the operation has started. No data loss or service disruption is expected during this maintenance.

We will confirm once the maintenance operation has been completed. No action is required from customers.
Oct 21, 16:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 12:15 CEST
Scheduled - We are carrying out a security maintenance operation to update a PHP component used by Shippeo and address two newly identified security vulnerabilities: CVE-2026-109618 and CVE-2026-109619.

This preventive operation is intended to maintain the security of the Shippeo platform. No service interruption is expected

We will provide a further update once the operation has been completed.
Oct 21, 12:03 CEST

Oct 21, 2026

Oct 20, 2026

[INCIDENT] - Delays affecting Insights, Exports, Shippeo AI data and analytics capabilities
Resolved - The issue has been resolved, and the data is now up to date on the platform.
Oct 20, 18:01 CEST
Update - We are continuing to work on a fix for this issue. We will update you as soon as possible with further information.
Oct 20, 17:23 CEST
Identified - Due to an incident reported by our provider we are experiencing an issue affecting the freshness of data in with our analytics capabilities used by Insights dashboards, exports and Shippeo Ai.

Some information, particularly order and container data, may be delayed and may not yet reflect the latest updates on the analytics. Certain analytics features such as Shippeo AI may also be temporarily unable to load the most recent data.

Our teams are working with our data-platform provider to restore normal updates as soon as possible
Oct 20, 12:55 CEST

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

[Incident] Latency on our Web platform
Resolved - Dear users,
We have experienced some latencies on our web platform this morning from 06:30 to 08:20 CEST, causing delays in accessing and browsing and white pages.
Our team has taken immediate action to restore normal service.

Thank you for your understanding.

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Chers utilisateurs,
Nous avons rencontré des latences et des cas de pages blanches à la connexion sur notre plateforme web ce matin de 06:30 to 08:20 CEST.
Notre équipe a pris des mesures immédiates pour rétablir le service normal.

Merci pour votre compréhension.
Oct 15, 08:45 CEST

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

[Maintenance] Infrastructure update
Completed - The scheduled maintenance has been completed.
Oct 10, 10:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 10:00 CEST
Scheduled - Dear users,
A planned infrastructure maintenance is scheduled on Saturday, October 10 at 10:00 CEST (Paris time) to perform database updates. The intervention is expected to last approximately 15 minutes.

During this window, you may experience a temporary delay of up to 30 minutes in the processing of GPS-based automatic events (arrival and departure updates, loading/unloading statuses).

Rest assured, no data loss is anticipated.

Please note that this maintenance will not affect access to the platform UI, API services, or order processing.

If you experience any unexpected behavior after this maintenance, please do not hesitate to contact our support team at: support@shippeo.com

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Chers utilisateurs,
Une maintenance d'infrastructure est programmée le samedi 10 octobre à 10h00 CEST (heure de Paris) afin d'effectuer des mises à jour sur nos bases de données. L'intervention devrait durer environ 15 minutes.

Pendant cette période, vous pourriez constater un retard temporaire entre 15 et 30 minutes dans le traitement des événements automatiques basés sur le tracking GPS (arrivée ou départ du site de chargement/livraison). Soyez rassurés : aucune perte de données n'est à prévoir.

Veuillez noter que cette opération n'aura aucun impact sur l'accès à l'interface, l'utilisation des API ou la création des commandes.

Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com
Sep 23, 18:13 CEST
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