[INCIDENT] - Delays in Ocean Tracking Data Updates from EDI315 files
Monitoring - Our teams have identified the root cause of the delays affecting ocean tracking data updates and have applied corrective measures. The system is now processing data again and we are closely monitoring to confirm full recovery.

The data pipeline is processing normally and the backlog of ocean tracking updates is being progressively cleared.

We expect full recovery shortly and will post a final update once confirmed. No data has been lost.
Jul 23, 2026 - 16:28 CEST
Identified - We are currently experiencing delays in the processing of ocean tracking data for some shipments tracked with EDI315. Tracking milestones and status updates may appear later than usual.

Our teams are actively investigating the root cause, which has been traced to a performance issue with a third-party file transfer service. No data is being lost — all updates will be processed once the issue is resolved.
Jul 23, 2026 - 09:06 CEST
Uptime over the past 90 days. View historical uptime.
Web platform Operational
90 days ago
100.0 % uptime
Today
Road features Operational
90 days ago
100.0 % uptime
Today
Events Tracking Operational
90 days ago
100.0 % uptime
Today
Insights Dashboards Operational
90 days ago
100.0 % uptime
Today
ETA Availability Operational
90 days ago
100.0 % uptime
Today
GPS tracking Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Mobile application Operational
90 days ago
100.0 % uptime
Today
Ocean features Degraded Performance
90 days ago
99.98 % uptime
Today
Events Tracking Degraded Performance
90 days ago
99.92 % uptime
Today
Insights Dashboards Operational
90 days ago
100.0 % uptime
Today
ETA Availability Operational
90 days ago
100.0 % uptime
Today
GPS Tracking Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Ocean carriers Operational
Onboarding Automation Center (OAC) Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
EDI Operational
90 days ago
100.0 % uptime
Today
Parcel Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 24, 2026

No incidents reported today.

Jul 23, 2026

Unresolved incident: [INCIDENT] - Delays in Ocean Tracking Data Updates from EDI315 files.

Jul 22, 2026
[INCIDENT] - Ocean Shipment Tracking Updates Interrupted
Resolved - We are pleased to confirm that the disruption affecting ocean shipment tracking, which began on July 16, 2026, has been fully resolved as of July 21, 2026 at ~3:30 PM CEST.

What happened:
A configuration change deployed on July 16 caused tracking data to stop processing silently for ocean shipments. This was detected on July 20 and initially addressed, but the recovery process triggered a secondary disruption that expanded to affect all ocean tracking services. A structural fix was deployed on July 21, fully restoring the service.

Impact:
Tracking updates — including milestones, ETA calculations, and position data — were delayed or unavailable across ocean shipments during this period. No tracking data was lost. Our teams are continuing to monitor closely service behaviour to ensure full stability.

We sincerely apologize for the extended disruption and the impact this has had on your operations. We have identified the root causes and are implementing measures to prevent recurrence.
Jul 22, 09:39 CEST
Monitoring - We are pleased to confirm that our teams have restored processing and ocean shipment tracking data is now actively being caught up. No data has been lost during this incident.

Tracking information may still appear delayed while the backlog is being processed, but updates will progressively return to normal. We are monitoring the situation closely and will confirm full restoration as soon as it is complete.

We apologize for the disruption and thank you for your patience.
Jul 21, 16:10 CEST
Identified - We are providing an update on the ongoing disruption affecting ocean shipment tracking.

Our investigation has confirmed that the issue is wider than initially assessed: all ocean shipment tracking updates (including 315 and EDIFACT connections) are currently impacted, including milestone events, ETA calculations, and position updates — not only webscrapper provider tracked shipments.

Our teams are actively working on restoring the service. While we do not expect significant data loss, some tracking events occurring during this period may not be fully recovered depending on the data received from our carrier partners. We will provide full clarity on this point as soon as possible.

We sincerely apologize for the disruption.
Jul 21, 11:01 CEST
Investigating - We are currently experiencing a new disruption affecting ocean shipment tracking updates July 20, 2026 at ~12:25 PM. Tracking data for ocean shipments may appear outdated or not refreshing as expected.

We identified and resolved a related issue yesterday (July 20), but a new interruption began shortly after. Our teams have been alerted and are actively investigating the root cause.

Our technical team is currently investing this new occurence.
Jul 21, 09:29 CEST
Jul 21, 2026
Jul 20, 2026
[INCIDENT] - Delays on Ocean Shipment Tracking Updates
Resolved - This incident has been resolved. Ocean shipment tracking updates are now fully operational and all delayed data has been successfully processed — no information has been lost.

We apologize for the disruption experienced between July 16 and July 20, and thank you for your patience.
Jul 20, 13:55 CEST
Monitoring - We have identified and resolved the root cause of the delays affecting ocean shipment tracking updates.

A fix was deployed earlier today and tracking data is now being actively processed. You may still notice some residual delays as we work through the backlog of updates. No tracking data has been lost, and all information will be fully restored.

We expect tracking to return to normal progressively over the coming hours. We will confirm once the service is fully back to normal.

We apologize for the disruption and thank you for your patience.
Jul 20, 13:37 CEST
Investigating - We are currently experiencing an issue affecting the real-time tracking updates for ocean shipments since 16/07. As a result, some tracking information may not reflect the latest status and could appear outdated or delayed.

All shipment data is being safely stored. No data has been lost.

Our teams are actively working on a fix, and tracking updates will be restored and back-filled once resolved.

We apologize for the inconvenience and will provide a further update within the next hour.
Jul 20, 11:16 CEST
Shippeo Driver V1.7 Update for Android and iOS
Completed - The scheduled maintenance has been completed.
Jul 20, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 11:00 CEST
Scheduled - Dear users,

We would like to inform you that a new version of our application will be available starting today.

Please note that the rollout will be gradual, meaning that drivers will gain access to the new version progressively.

For now, the app is available in the following countries only: Moldova, Serbia, and Ukraine, with more countries to follow later in the week.

We strongly encourage all users to update their mobile application as soon as possible in order to benefit from the latest features and bug fixes.

You can find the full article detailing all the latest improvements in the new app here: https://helpcenter.shippeo.com/en/articles/10199170

If you encounter any unexpected behavior after the update, please do not hesitate to contact our support team at: support@shippeo.com

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French Version:
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Chers utilisateurs,

Nous souhaitons vous informer qu’une nouvelle version de notre application sera disponible à partir d’aujourd’hui.

Veuillez noter que le déploiement sera progressif : les conducteurs auront donc accès à cette nouvelle version au fur et à mesure.

Pour le moment, l’application est disponible uniquement dans les pays suivants : Moldavie, La Serbie et Ukraine, d’autres pays suivront au cours de la semaine.

Nous recommandons vivement à tous les utilisateurs de mettre à jour leur application mobile dès que possible afin de profiter des nouvelles fonctionnalités et de la correction des éventuels bugs.

Vous trouverez l’article complet présentant toutes les améliorations de cette nouvelle version ici: https://helpcenter.shippeo.com/en/articles/10199170

Si vous constatez un comportement inattendu après la mise à jour, n’hésitez pas à contacter notre équipe support à l’adresse suivante : support@shippeo.com
Jul 20, 10:54 CEST
[Maintenance] EDI-Out service
Completed - The scheduled maintenance has been completed.
Jul 20, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 19:00 CEST
Scheduled - Dear users,
We would like to inform you that an exceptional update of our EDI-out dispatching service is scheduled for Friday, 17th July from 19:00 CEST to Monday, 20th July 09:00 CEST.

During this window, EDI message delivery behavior may be altered: messages may take longer than usual to be processed or delivered, as retry delays will be temporarily extended.

There is no action required on your end. Our teams will be monitoring the service throughout the maintenance period to ensure minimal disruption.

We expect normal service behavior to resume on Monday, July 20 at 09:00 (CEST).

We apologize for any inconvenience and thank you for your understanding.
Jul 1, 07:52 CEST
Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

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