Monitoring - Our engineering team has identified the root cause of the issue affecting ETA and milestone updates for ocean shipments and has deployed a fix.
Early results show that tracking update volumes are returning to normal levels. We are closely monitoring the situation to confirm full stability.
We will provide a further update once we have confirmed the fix is fully stable.
Thank you for your patience.
Jun 11, 2026 - 17:59 CEST
Investigating - Dear users,
We are currently investigating an issue affecting the dispatch of milestone and ETA updates event for ocean shipments.
Some ETA predictions and milestone events for ocean containers may be delayed or missing on your end since June 9th, 2026.
Our engineering team has been alerted and is actively investigating the root cause. We are working to restore the full and timely delivery of tracking data as quickly as possible.
Thank you for your patience.
Jun 11, 2026 - 14:51 CEST
Web platform
Operational
90 days ago
100.0
% uptime
Today
Road features
Operational
90 days ago
99.96
% uptime
Today
Events Tracking
Operational
90 days ago
99.91
% uptime
Today
Insights Dashboards
Operational
90 days ago
99.95
% uptime
Today
ETA Availability
Operational
90 days ago
100.0
% uptime
Today
GPS tracking
Operational
90 days ago
99.91
% uptime
Today
Notifications
Operational
90 days ago
100.0
% uptime
Today
Workflows
Operational
90 days ago
100.0
% uptime
Today
Mobile application
Operational
90 days ago
100.0
% uptime
Today
Ocean features
Operational
90 days ago
99.97
% uptime
Today
Events Tracking
Operational
90 days ago
99.91
% uptime
Today
Insights Dashboards
Operational
90 days ago
99.95
% uptime
Today
ETA Availability
Operational
90 days ago
100.0
% uptime
Today
GPS Tracking
Operational
90 days ago
100.0
% uptime
Today
Notifications
Operational
90 days ago
100.0
% uptime
Today
Ocean carriers
Operational
Onboarding Automation Center (OAC)
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
EDI
Operational
90 days ago
99.91
% uptime
Today
Parcel
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jun 11, 11:35 CEST
Identified -
The issue has been identified and a fix is being implemented.
Jun 11, 09:49 CEST
Investigating -
Dear users, The web platform has been inaccessible since June 10th evening for some users. Our technical team has identified the root cause, and a fix will be developed to resolve this incident promptly.
Further updates will be provided within the hour.
We appreciate your patience and understanding.
--- Chers utilisateurs, La plateforme web est inaccessible depuis le 10 juin fin de journée pour certains utilisateurs. Notre équipe technique a identifié la cause, et un correctif sera développé pour résoudre cet incident rapidement.
Plus d'informations seront fournies dans les prochaines heures.
Nous vous remercions de votre patience et de votre compréhension.
Jun 11, 09:37 CEST
Resolved -
This incident has been resolved.
Jun 4, 16:17 CEST
Identified -
Dear users, Since 15:00 CEST, an issue is affecting the processing of flows-in and transmission of flows-out. Our technical team has implemented a fix to mitigate the delay and is currently monitoring the situation.
We appreciate your understanding and patience on this matter. -- Chers utilisateurs, Un problème affecte le traitement des flux entrants et la transmission des flux sortants depuis 15h. Notre équipe technique a déployé un correctif pour diminuer le délai et surveille actuellement la situation.