Shippeo Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Web platform Operational

90 days ago

99.85 % uptime

Today

Road features Operational

90 days ago

99.86 % uptime

Today

Events Tracking Operational

90 days ago

99.88 % uptime

Today

Insights Dashboards Operational

90 days ago

99.67 % uptime

Today

ETA Availability Operational

90 days ago

99.84 % uptime

Today

GPS tracking Operational

90 days ago

99.88 % uptime

Today

Notifications Operational

90 days ago

99.88 % uptime

Today

Workflows Operational

90 days ago

100.0 % uptime

Today

Mobile application Operational

90 days ago

99.85 % uptime

Today

Ocean features Operational

90 days ago

99.84 % uptime

Today

Events Tracking Operational

90 days ago

99.73 % uptime

Today

Insights Dashboards Operational

90 days ago

99.67 % uptime

Today

ETA Availability Operational

90 days ago

99.94 % uptime

Today

GPS Tracking Operational

90 days ago

99.94 % uptime

Today

Notifications Operational

90 days ago

99.94 % uptime

Today

Onboarding Automation Center (OAC) Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

99.86 % uptime

Today

EDI Operational

90 days ago

99.88 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

Instabilities on the Shippeo Platform

Resolved - We would like to inform you that the process of replaying order creations and modifications has been successfully completed as of yesterday. Additionally, as of 12:30 PM today, all order and tour events have been fully reprocessed.

Thank you for your understanding.
Nov 19, 13:21 CET

Monitoring - Please find below the detailed information on the impact and resolution of this incident:

Start Date: 2024-11-18 12:30:18 
Resolution Date: 2024-11-18 15:30:05

Root Cause: We encountered a critical issue on our database that required performing a blocking rebuild operation. As a result, we were temporarily unable to process new data during the incident window.

Impact Duration: ~3 hours

Impacts Observed:

During the incident, the following functionalities were unavailable:

* Creation and updates of orders (order-in/order-out)
* Reception and creation of order events (e.g., charter, pairing, delivery, etc.).
* Manual status updates on the web.
* General order lifecycle management, including geofencing.
* Status updates within the mobile application.

Recovery Actions:

We are currently in the process of replaying all order creation and modification messages and actively assessing the progress and outcomes.
We are also evaluating the best approach to proceed with the replay of events and will act on this promptly.
Once the process is complete, we will provide confirmation. If there are any delays, we will share an update promptly.
Nov 18, 17:32 CET

Update - We are continuing to investigate this issue. This is impacting the Order creations and modifications, the creation of new events, the manual actions on the Web platform, and the ETA calculations.
Nov 18, 16:20 CET

Update - We are continuing to investigate this issue.
Nov 18, 14:40 CET

Investigating - Dear users,

We are facing instabilities on the Shippeo Platform.
This is impacting the Order creations and modifications, the creation of new events, the manual actions on the Web platform, and the ETA calculations.
Our technical team is investigating this issue and working on resolving it.

--

Chers utilisateurs,

Nous sommes confrontés à des instabilités sur la plateforme.
Cela a un impact sur la création et la modification des commandes, la création de nouveaux événements, les actions manuelles sur la plateforme Web et les calculs d'ETA.
Notre équipe technique étudie ce problème et travaille à sa résolution.
Nov 18, 14:15 CET

Nov 18, 2024

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

[MAINTENANCE] Software update

Completed - The scheduled maintenance has been completed.
Nov 12, 20:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 18:00 CET

Scheduled - We wish to inform you that next Tuesday, between 6pm and 8pm CET, we will release our latest developments and/or fixes.

During the time of the update, you may experience some performance degradation in the platform: we regret any inconvenience caused.

Please note that this update will have no impact on the data collection and process on orders on duty.

If you experience any unexpected behavior after this update, please do not hesitate to contact our support team at: support@shippeo.com
----
Nous vous informons que Mardi prochain, entre 18h et 20h, nous effectuons une mise en production des derniers développements et/ou correctifs.

Pendant la durée de cette intervention, il est possible que vous constatiez une certaine dégradation des performances de la plateforme. Nous regrettons tout inconvénient causé.

Veuillez noter que cette mise en production n'aura aucun impact sur la récupération des données et le traitement des ordres en cours.

Si vous rencontrez un comportement inhabituel après cette maintenance, n'hésitez pas à contacter notre support à : support@shippeo.com
Nov 7, 11:02 CET

Insights data not updated

Resolved - Dear users,
Due to a missing activation in our database, data on Insights was not updated between 12/11 at 20:00 CET and 14/11 at 10:40 CET.
This issue is resolved and data are up-to-date now.

Thanks for your understanding.
Nov 12, 20:00 CET

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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