All Systems Operational

Uptime over the past 90 days. View historical uptime.
Web platform Operational
Road features Operational
Events Tracking Operational
Insights Dashboards Operational
ETA Availability Operational
GPS tracking Operational
Notifications Operational
Workflows Operational
Mobile application Operational
Ocean features Operational
Events Tracking Operational
Insights Dashboards Operational
ETA Availability Operational
GPS Tracking Operational
Notifications Operational
Ocean carriers Operational
Onboarding Automation Center (OAC) Operational
API Operational
EDI Operational
Parcel Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[MAINTENANCE] - Production database Nov 21, 2026 09:00-10:00 CET

Dear users

We will perform scheduled maintenance on Saturday, 21 November, between 09:00 and 10:00 CET

The operation will optimise the configuration and capacity of a production database. No impact to the Shippeo platform is expected. The operation will be carried out during a short maintenance window and should be unnoticeable to users.

No data loss is expected, and no action is required from customers.
Posted on Nov 12, 2026 - 16:41 CET

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

[INCIDENT] Issue affecting the integration of Ocean EDI Events-in from Some Ocean Carriers
Resolved - The team has successfully implemented a fix.
Recovery of the impacted data is ongoing and is expected to be completed by the beginning of next week.
Nov 13, 15:46 CET
Identified - We have identified the cause of an issue affecting the processing of some ocean shipment tracking updates.

As a result, some shipments may currently show delayed or missing tracking milestones in Shippeo.

Our teams have prepared and tested a fix, which is scheduled for deployment today at 14:00 CET. Once the fix is deployed, we will restore the affected updates and continue monitoring the service.

We will provide another update after the deployment, or sooner if there is a significant change.

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Nous avons identifié la cause d’un problème affectant le traitement de certaines mises à jour du suivi des conteneurs maritimes.

Par conséquent, certains conteneurs peuvent actuellement afficher des informations de suivi retardées ou manquantes dans Shippeo.

Nos équipes ont préparé et testé un correctif, dont le déploiement en production est prévu aujourd’hui à 14 h 00 CET. Une fois le correctif déployé, nous rétablirons les mises à jour concernées et continuerons à surveiller le service.

Nous publierons une nouvelle mise à jour après le déploiement, ou plus tôt si la situation évolue de manière significative.
Nov 13, 12:19 CET

Nov 12, 2026

No incidents reported.

Nov 11, 2026

[INCIDENT] Issue on sending Road ETA-out events
Resolved - Dear Users,

We would like to inform you that an issue affected the transmission of Road ETA updates on 11 November, between 04:20 and 05:50 (French local time).

During this period, ETA calculations continued to operate normally. However, ETA updates, including those provided by carriers, were not transmitted to external systems.

The service returned to normal shortly after 05:50. Most affected orders have since received updated ETAs, and we are currently reviewing the appropriate next steps for the remaining orders.

We apologise for any inconvenience this may have caused and thank you for your understanding and patience.

Best regards,

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Chers utilisateurs,

Nous souhaitons vous informer qu'un incident a affecté la transmission des mises à jour des ETA routières le 11 novembre, entre 04h20 et 05h50 (heure française).

Durant cette période, le calcul des ETA a continué de fonctionner normalement. Toutefois, les événements liés aux ETA, y compris les ETA communiquées par les transporteurs, n'ont pas été transmis aux systèmes externes.

Le service est revenu à la normale peu après 05h50. La majorité des commandes impactées ont depuis reçu de nouvelles ETA. Nous étudions actuellement la marche à suivre pour les commandes restantes.

Nous vous prions de nous excuser pour la gêne occasionnée et vous remercions pour votre compréhension et votre patience.

Cordialement,

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Update:

Dear Users,

Following our review, ETA updates are now being transmitted normally since the fix of the incident. To ensure that only the most relevant and up-to-date ETA information is shared, we will not resend the ETA updates that were blocked during the incident. All subsequent updates will continue to be delivered as usual.

We apologise again for any inconvenience caused and thank you for your understanding.

Best regards,
Nov 11, 04:30 CET

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

[INCIDENT] - Shippeo AI Pulse unavailable
Resolved - The issue affecting Shippeo Pulse has been resolved.

Pulse is operating normally again, and the runs affected during the disruption have been reprocessed.

We are continuing to monitor the service and will take further preventive action based on our investigation.

No action is required from customers.

We apologise for the disruption and thank you for your patience.
Nov 3, 19:23 CET
Monitoring - Shippeo Pulse has been restored and is operating normally again.

Our teams is looking to process the runs that may have been affected during the disruption and are continuing to monitor the service to confirm its stability.

We will provide a further update once this validation is complete.

We apologise for the disruption and thank you for your patience.
Nov 3, 18:42 CET
Investigating - We are investigating an issue affecting Shippeo Pulse.

Pulse is currently unavailable, and users may be unable to start or complete Pulse runs. Our teams are actively working to restore the service and are assessing the impact on pending runs.

We apologise for the disruption and thank you for your patience.
Nov 3, 17:34 CET

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

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