[INCIDENT] Insights tab unavailable

Incident Report for Shippeo

Resolved

This incident has been resolved.
Posted Feb 16, 2026 - 18:30 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 16, 2026 - 18:03 CET

Investigating

Dear users,
Our Insights platform is currently inaccessible since 16/02 5:30 pm CET . Other services remained unaffected, and no data was lost during this period.

Our technical team is currently investigating this issue to solve it as soon as possible.


Thank you for your patience and understanding.

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Chers utilisateurs,
La plateforme Insights est inaccessible depuis le 16/02 5:30 pm CET. Nous tenons à préciser que les autres services n'ont pas été affectés et qu'aucune donnée n'a été perdue durant cette période.

Notre équipe technique est en train d'investiguer cette anomalie pour la résoudre le plus rapidement possible.

Merci de votre patience et de votre compréhension.
Posted Feb 16, 2026 - 17:53 CET
This incident affected: Web platform, Road features (Insights Dashboards), and Ocean features (Insights Dashboards).