We would like to inform you that the process of replaying order creations and modifications has been successfully completed as of yesterday. Additionally, as of 12:30 PM today, all order and tour events have been fully reprocessed.
Thank you for your understanding.
Posted Nov 19, 2024 - 13:21 CET
Monitoring
Please find below the detailed information on the impact and resolution of this incident:
Root Cause: We encountered a critical issue on our database that required performing a blocking rebuild operation. As a result, we were temporarily unable to process new data during the incident window.
Impact Duration: ~3 hours
Impacts Observed:
During the incident, the following functionalities were unavailable:
* Creation and updates of orders (order-in/order-out) * Reception and creation of order events (e.g., charter, pairing, delivery, etc.). * Manual status updates on the web. * General order lifecycle management, including geofencing. * Status updates within the mobile application.
Recovery Actions:
We are currently in the process of replaying all order creation and modification messages and actively assessing the progress and outcomes. We are also evaluating the best approach to proceed with the replay of events and will act on this promptly. Once the process is complete, we will provide confirmation. If there are any delays, we will share an update promptly.
Posted Nov 18, 2024 - 17:32 CET
Update
We are continuing to investigate this issue. This is impacting the Order creations and modifications, the creation of new events, the manual actions on the Web platform, and the ETA calculations.
Posted Nov 18, 2024 - 16:20 CET
Update
We are continuing to investigate this issue. This is impacting the Order creations and modifications, the creation of new events, the manual actions on the Web platform, and the ETA calculations.
Posted Nov 18, 2024 - 15:03 CET
Update
We are continuing to investigate this issue.
Posted Nov 18, 2024 - 14:40 CET
Investigating
Dear users,
We are facing instabilities on the Shippeo Platform. This is impacting the Order creations and modifications, the creation of new events, the manual actions on the Web platform, and the ETA calculations. Our technical team is investigating this issue and working on resolving it.
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Chers utilisateurs,
Nous sommes confrontés à des instabilités sur la plateforme. Cela a un impact sur la création et la modification des commandes, la création de nouveaux événements, les actions manuelles sur la plateforme Web et les calculs d'ETA. Notre équipe technique étudie ce problème et travaille à sa résolution.
Posted Nov 18, 2024 - 14:15 CET
This incident affected: Web platform, API, EDI, Road features (Events Tracking, ETA Availability, GPS tracking, Notifications, Mobile application), and Ocean features (Events Tracking, ETA Availability, GPS Tracking, Notifications).