2022/05/09 Display issue / Data Freshness on the platform
Incident Report for Shippeo
Resolved
This incident has been resolved.
Posted May 09, 2022 - 15:26 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 09, 2022 - 14:07 CEST
Identified
The issue has been identified and a fix is being implemented.
Posted May 09, 2022 - 12:14 CEST
Investigating
Dear partners,

Since sunday afternoon 17h00, we are struggling to update information on the platform, you may see information that are not properly updated. However all the data is correctly collected and processed and at this stage no order will be compromised.

This is the list of symptoms that you may be facing :
- Orders are not up to date on order/tour list
- Filters are not delivering the right results

We are investigating the situation and will update our status page as soon as we have more details about the resolution.
Posted May 09, 2022 - 10:47 CEST